Shipping policy

Shipping Policy

Last updated: July 13, 2026

Thank you for shopping with Douglas ParfumEN.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, promotional events, or holidays, processing times may be extended.

2. Shipping Times

We ship to customers worldwide.

Estimated delivery times vary depending on the destination country and shipping method selected at checkout.

Typical delivery estimates are:

  • Domestic deliveries (where available): 2–7 business days

  • International deliveries: 5–15 business days

These delivery times are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Shipping method selected

  • Package size and weight

  • Promotional offers (where applicable)

Any available free shipping promotions will be clearly displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active.

5. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • High shipping volumes

  • Carrier delays

  • Government regulations

  • Public health emergencies

We appreciate your patience in such situations.

6. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise required by applicable law.

Customs procedures may also affect delivery times.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur.

If an order has not yet been shipped, please contact us immediately to request an address update.

Once an order has been dispatched, we cannot guarantee that shipping information can be modified.

8. Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

A package may be considered lost only after the carrier's investigation has been completed.

If the shipment is officially declared lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to our review.

9. Damaged Packages

If your order arrives visibly damaged, please contact us within 7 days of delivery.

To assist with the investigation, please provide:

  • Your order number

  • Clear photographs of the damaged package

  • Photographs of the product

  • A brief description of the issue

We will review the claim and determine the appropriate solution.

10. Failed Delivery Attempts

If delivery cannot be completed due to:

  • An incorrect address

  • Failure to collect the package

  • Refusal of delivery

  • Repeated unsuccessful delivery attempts

the package may be returned to the sender.

Any additional shipping costs incurred for reshipping may be the customer's responsibility.

11. Multiple Shipments

When an order contains multiple items, products may be shipped separately depending on inventory availability and warehouse logistics.

Customers will receive tracking information for each shipment, where applicable.

12. Force Majeure

We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Extreme weather

  • War

  • Civil unrest

  • Government actions

  • Customs delays

  • Transportation interruptions

  • Labor strikes

  • Public health emergencies

13. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us.

Douglas ParfumEN

Customer Support: douglasparfumen.store