Refund policy

Return & Refund Policy

Last updated: July 13, 2026

Thank you for shopping with Douglas ParfumEN.

We are committed to providing a smooth shopping experience and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Order Cancellation

Orders may be canceled within 12 hours of being placed.

After this period, your order may already be processed or prepared for shipment and can no longer be canceled.

To request a cancellation, please contact our customer support as soon as possible at:

Email: douglasparfumen.store

2. Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, inserts, manuals, and promotional items (if applicable).

  • Not show signs of wear, damage, misuse, or alteration.

Customers are responsible for obtaining proof of return shipment.

3. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable digital products.

  • Items marked as final sale.

  • Products that have been opened, used, or altered by the customer.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the product and its packaging.

Once verified, we will offer an appropriate solution, which may include:

  • A replacement.

  • A refund.

  • Store credit.

5. Return Shipping Costs

If the return is due to:

  • A defective product.

  • A damaged product.

  • An incorrect item shipped by us.

We will cover the return shipping costs whenever applicable.

If the return is requested for any other reason (such as a change of mind or ordering the wrong item), the customer is responsible for all return shipping costs.

Original shipping fees are non-refundable unless the return is the result of our error.

6. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your credit card company.

  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support before returning the item.

9. Refused Deliveries and Unclaimed Packages

If a package is refused, left unclaimed, or returned because of an incorrect shipping address provided by the customer, shipping fees and any applicable return costs may be deducted from the refund.

Customers are responsible for providing complete and accurate shipping information at checkout.

10. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated by local law.

We are not responsible for delays caused by customs clearance procedures.

11. Force Majeure

We are not responsible for delays or failure to fulfill orders caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Extreme weather.

  • Government actions.

  • Customs inspections.

  • Transportation disruptions.

  • Postal delays.

  • Labor strikes.

  • Public health emergencies.

12. Fraud Prevention

To protect our customers, we reserve the right to refuse refunds or returns in cases involving suspected fraud, abuse of our return policy, unauthorized transactions, or violations of our Terms of Service.

13. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Douglas ParfumEN

Customer Support: douglasparfumen.store